Lana Tran
10/7/2019
I found Star Auto Service as it’s walking distance to my office. I called first to make sure they are able to service my car. I spoke with Rob. He was very knowledgeable and provided me the necessary information. When I brought my car in, there was a few issues that I needed to deal with for my car. Rob was able to answer all my questions and did not appear to try to make a sale with me as I have experienced at other auto service places. He fixed what I needed to address first. I will bring my car back when needed.
Nicole Rios
8/11/2019
I always get the best service at star auto! They always go above and beyond. They provide a full report on my vehicle, the staff is super friendly and helpful and they always leave my car clean and smelling good when I pick it up. They are honest and fair and I highly recommend them to everyone!
Diana Chung
8/3/2019
Seeing as how I found this place using reviews on Google, I’m hoping mine will help another make the great decision to get their car repair and maintenance services at Star Auto Service.
I experienced a high level of professionalism, service, and quality of work, starting with even the call to set up an appointment. After two visits, one for an inspection before a lease buyout, and another to perform standard car maintenance, I can easily, and with confidence, recommend Star Auto Service to my family and friends.
Tip: Just start with making that call to set up an appointment, or even just to ask questions, and find out for yourself the difference in quality. Prices are quoted upfront and honored. Services are meticulously recorded and very transparent to customers. Office is modern, clean, and in a quiet location with plenty of parking.
Wes Gerber
6/7/2019
You can tell these guys want to earn your trust. I had routine maintenance performed and part of that service was a total vehicle inspection. They found additional issues I want aware of and they didn’t just expect me to take their word for it – they provided photos clearly showing the issue found along with an explanation why it should be fixed. It was accessible via a link sent by text (good use of technology by making it convenient for the customer). I really appreciate that because that shows me they want your trust and do honest work for an honest price. They even explained that some issues were not urgent and could wait; I mention that because some shops will try to make you worried, saying it should be fixed urgently, just so they can make a buck – not this place. I’d trust these guys to babysit my kids.
Scott Eden
5/30/2019
Trust the reviews!! I’m not sure why it took me so long to find these guys, but their service is second to none. In this day and age, you simply don’t find this kind of service and workmanship anymore. Rob gave me a loaner car so I could get to work (for free!!).
They have an online assessment program that allows you to review their inspection of your car, with pictures and comments, before you decide what you want to do. Nobody likes paying money to service their car, but if you have to spend it…spend it here. They definitely earned my business from here on out.
Charles Rothenbeck
4/21/2019
Review is for a total of 4 vehicles. 3 mine, 1 family member.
I do not wish to sound like a commercial, but I have to say every time I have used Star Auto Service, I come back with nothing but smiles. Been using Star for about 2 years now and only but once did I ever have an issue with work performed. That one single time I brought the issue to Star Auto’s attention, they took my vehicle back, no hassle what-so-ever, made good upon their work (turns out it wasn’t even on them, it was someone else’s work that went bad in an interconnected system), they did not charge me anything at all. Star Auto totally stood behind their work. All my several other occasions I’ve used Star Auto, I got SUPERIOR QUALITY work done for a responsible and reasonable price. I would highly recommend Star Auto to anyone. Their KSA’s along with their work ethic is the BEST. I used to go to Firestone, never again – Star Auto is the only place for me and in the last 2 years I’ve never regretted it. Totally satisfied and confident the job was done right.
Laila Belling
4/14/2019
We called them over the phone first. We talked to Rob, he was very nice on the phone. We brought our mini cooper there just to do brake light RESET, which my wife was having a hard time to do by herself. He was even nicer in person 🙂👍. He made sure everything was ok. We will, for sure bring her mini & my car, for oil changes & other services in the future.
Thank you ⭐⭐⭐⭐⭐
Christopher Lau
3/10/2019
I needed to get an oil change done on my wife’s car and I had heard great things about this shop and it was local to me so I thought I would give it a try. I had a fantastic experience, I dropped the car off in the morning and they did a full inspection and texted me their findings. Rob went over everything with me and let me know what he suggested I do and was not pushy at all. They wound up only doing an oil change as I was pressed for time that day, but I will be back for sure for my car from now on. If you want a great shop that does awesome work and has a nice staff then you need to go to them. Thanks!
Sun Chun
3/8/2018
My first visit in here. After a local Land Rover specialty shop is closed, I have been looking for a good one and I think I found one. One of technutians used to work at a Land Rover dealer shop even – nice surprise!
All staff members are friendly and their communication was excellent. Their diagnostic report found a couple of items under warranty. I highly recommend this store. I already let my friend and niece know.
Doug Stevenson
2/19/2019
I have been looking for a good mechanic for a while now, and this is as good as it gets! They answer calls quickly, offered me an Uber ride home after I dropped off my car, and had a full breakdown of everything that needed to be done. Usually when places call you and have a list of things your car needs done, you have no idea if it needs it or not. They sent photos proving why certain things needed to be fixed or eventually looked at, and were in no way pushy to get them done. I will be taking all my vehicles here from now on!